HR professionals often must keep up with changing laws and regulations. They also help employees understand their compensation and benefits packages.
Employees expect their questions and issues to be addressed on time. HR teams can improve their service delivery by using an omnichannel ticketing system. It enables them to monitor performance indicators and improve client satisfaction.
Increased Employee Satisfaction
HR is tasked with providing employees with the best possible experience. It includes everything from fostering positive relationships to ensuring employees follow and understand all policies.
It also means that HR is responsible for employee satisfaction and retention, which can significantly impact business performance.
In contrast to their disengaged peers, highly engaged teams are up to 21% more productive, according to a survey.
Another vital aspect of HR is recruiting and hiring new employees. It can involve interviewing and selecting candidates, creating job descriptions, and preparing offers. HR is also often involved in onboarding, including collecting paperwork and preparing orientation materials.
HR can also help ensure the company follows all legal requirements regarding employee records. It includes keeping track of documents like W-4s, I-9s, and direct deposit information. Last but not least, HR is in charge of ensuring compliance with employment legislation, including the Fair Labor Standards Act (FLSA). It requires tracking things like overtime and ensuring employees are paid correctly.
Reduced Costs
HR support services are often labor-intensive, time-consuming tasks. While many HR functions do not directly contribute to the company’s bottom line, they are essential for maintaining a positive work atmosphere and culture, which leads to higher employee morale, productivity, and job satisfaction.
While most employees want to be able to quickly look up their PTO balance or track down the latest copy of their paycheck, many find that they have to jump through hoops to get those things done. It eventually erodes employee satisfaction and may cause them to look for jobs elsewhere.
An efficient HR department can cut costs by reducing the amount of administrative duties that need to be completed. It is possible through process automation and by creating flows between different HR processes.
Another way to reduce HR costs is through outsourcing. Many small businesses are happy to relinquish specific HR duties, such as payroll processing, to a third-party provider with the expertise and capacity to manage those tasks efficiently and adhere to regulations. It allows the business to focus on other more critical revenue-generating areas.
Increased Efficiency
HR teams can reduce the number of calls to their help desk by creating internal knowledge bases that answer common questions. It will help employees resolve issues without contacting an HR representative, reducing the number of tickets and improving employee satisfaction.
If an employee does need to contact a live HR representative, they should be able to do so quickly and efficiently. The team should also ensure they are transparent with the employee, telling them who their representative is and how long it will take for the issue to be resolved.
Another way to improve efficiency is by implementing HR technologies that automate processes and help employees solve problems themselves. It includes self-service tools, process automation analytics, and reporting.
One challenge many HR teams face is identifying ways to save money through cost optimization. However, it can take time to identify these opportunities, especially in larger organizations. To do so, HR leaders should examine their shared service delivery model and make changes to reduce costs. They should also review their investments in HR technology to determine if they are being appropriately utilized.
HR teams often face a revolving door of issues that must be handled quickly. Streamlining HR operations through technology helps streamline workflows and automate processes so staff members can focus on more strategic contributions.
For instance, implementing specialist HR software that connects to other systems eliminates the data re-entry work many HR teams must do and frees up their time. It allows them to provide better service and support to employees, boosting productivity.
Another way HR can boost productivity is by supporting career growth. Providing opportunities for advancement through flexible scheduling, tuition reimbursement, and other programs can help employees feel like they have a future at the company. It creates a positive work culture attractive to top talent and can ultimately contribute to business success. Lastly, HR can improve efficiency by keeping turnover low. It can cost an average of one-and-a-half times an employee’s annual salary to replace them, which can eat into any potential profit gains.
Increased Compliance
Keeping up with the many laws and regulations that govern HR is a full-time job in and of itself. From ensuring compliance with the ACA to evaluating employee exemption status, staying on top of all the changes is essential.
HR support services keep businesses on track by monitoring the frequent changes to laws and regulations.
Investing in HR technology helps to streamline the processes that allow HR teams to operate more efficiently and effectively. By reducing time spent on repetitive data entry tasks, HR can focus on more strategic activities that impact the business.
A ticketing system allows HR teams to track and manage employee questions and requests in a centralized location. It improves efficiency by allowing employees to find answers to their inquiries while allowing HR to provide omnichannel support. It is essential for improving customer experience and enhancing the company image. By tracking article views and analyzing request types, HR leaders can continue to optimize their internal support systems. Tier 1 support involves self-service or a general help center representative from the HR shared services team. If a question cannot be resolved with the first tier, it is escalated to tier 2. It involves a subject matter specialist who can answer complex questions and solve problems.
